Refund Policy
Return & Refund Policy – Plain Ritual
We stand behind every jar we make - because we made it for skin like yours. If it’s not love at first swipe, we’ll make it right.
🧘♀️ 60-Day Happiness Guarantee
Not seeing the results you hoped for? Changed your mind?
We offer a no-questions-asked 60-Day Happiness Guarantee.
If you're not happy within 60 days of receiving your order, just contact us - we'll issue a refund or exchange. Yes, even if the jar has been gently used.
We believe skincare should be simple, honest, and stress-free — so your return process should be too.
🗓 Return Window
Outside of the 60-day guarantee, unopened products may be returned within 30 days of delivery.
✅ What’s Eligible for Return
1. Products must be in original condition (unless covered by the 60-day guarantee)
2. Must include receipt or proof of purchase
To start a return, email us at help@plainritual.com.
Once approved, we'll send you return instructions. Please note that return shipping costs are to be paid by the customer.
🚫 Please don’t send items back without first contacting us — they won’t be accepted.
Damages or Wrong Items
If your order arrives damaged or incorrect, let us know within 7 days.
We'll fix it right away - just email help@plainritual.com with your order number and a photo.
🔁 Exchanges
Looking to try a different product or size?
We recommend returning the original (if eligible) and placing a new order after your refund is processed.
🚫 Non-Returnable Items
We cannot accept returns for:
🇪🇺 European Union 14-Day Cooling Off Period
If your order is shipped to the EU, you have the legal right to cancel or return your order within 14 days, for any reason, provided the product is unopened and in its original packaging.
💸 Refund Timing
Once your return is received and approved:
Still waiting? Contact us at help@plainritual.com after 15 business days.
